Storage Isle of Dogs Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Isle of Dogs provides storage, removal, collection, delivery, and associated services. By placing a booking, using our storage facilities, or instructing us to carry out any services, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company, we, us, our means Storage Isle of Dogs, which provides storage, removal, collection, delivery, packing, and associated services.
Customer, you, your means the person, firm, or organisation that requests or receives services from us.
Services means any storage, removal, collection, delivery, packing, handling, or related services provided by us.
Goods means the items and property entrusted to us for removal, transit, storage, or handling.
Contract means the agreement between you and us incorporating these Terms and Conditions and any written quotation or confirmation we issue.
2. Scope of Services
We provide storage services, removal and transport of goods, and related services such as packing, loading, unloading, and short- or long-term storage. The scope of services for a particular job will be as set out in our written quotation or booking confirmation.
Any additional services requested by you and agreed by us beyond the original scope may incur extra charges. These will be explained to you as soon as reasonably practicable and confirmed before the additional work is carried out where possible.
3. Quotations
All quotations are based on the information you provide at the time of enquiry. Quotations are normally provided on a fixed price basis, subject to the assumptions and limitations stated in the quotation and these Terms and Conditions.
We may revise a quotation or make additional charges if:
The information you provided was inaccurate or incomplete.
The work is materially different from that originally quoted, including changes in volume of goods, access conditions, parking restrictions, timing, or distance.
There are delays outside our reasonable control that increase the time required to perform the services.
Special handling, dismantling, reassembly, or specialist equipment is required which was not anticipated at the time of quotation.
Unless otherwise stated, quotations do not include customs duties, toll charges, congestion charges, parking fees, local authority charges, or third-party costs. These will be payable by you in addition to our quoted charges where applicable.
4. Booking Process
A booking is not confirmed until we have issued a booking confirmation. You may request a booking by phone, in writing, or through any online or digital system we make available. We may require certain information to accept a booking, including your full name, address, access details, inventory estimates, desired dates, and any special requirements.
We may ask for proof of identity and proof of address before confirming a booking or granting access to storage. We reserve the right to refuse or cancel any booking at our discretion where we reasonably consider it necessary to do so, including where we believe the goods or intended use may breach legal, safety, or regulatory requirements.
For storage bookings, you may be asked to sign a storage agreement which will form part of the Contract together with these Terms and Conditions. For removal and transport bookings, you may be asked to sign a job sheet or acceptance form at collection and delivery.
5. Customer Responsibilities
You are responsible for ensuring that:
All information you provide to us is complete, accurate, and not misleading.
You have full legal title to the goods, or you are authorised by the owner to enter into the Contract.
Access is available at the agreed addresses at the agreed times, including any necessary permissions, keys, entry codes, parking permits, and clear access ways.
Any fragile, valuable, or special items are clearly identified to us in advance, and any relevant handling instructions are given.
All appliances are properly disconnected, defrosted, and drained before removal or storage.
Goods are suitably packed where we are not providing a packing service.
You comply with all relevant laws, regulations, and waste rules when using our services or facilities.
6. Payments and Charges
All charges are payable in the currency stated in our quotation or invoice. Unless we agree otherwise in writing, payment terms are as follows.
For removal and transport services, we may require a deposit at the time of booking and the balance in full before or on the day of service, prior to completion of unloading.
For storage services, the first storage period is payable in advance before goods are placed into storage. Ongoing storage charges are payable in advance at the frequency specified in your storage agreement.
We may offer various payment methods, which will be explained at the time of booking. We reserve the right to refuse payment methods that are not supported or that we reasonably consider insecure.
If payment is not received when due, we may:
Charge reasonable late payment interest and administrative fees.
Refuse to carry out or continue services until payment is made in full.
Exercise a lien over the goods, retaining possession until all sums due under the Contract and any other related contracts are paid.
In the case of prolonged non-payment for storage, we may ultimately sell, dispose of, or otherwise deal with the goods in accordance with applicable law, after giving reasonable notice where required.
7. Cancellations and Postponements
You may cancel or postpone a booking, subject to any specific cancellation terms provided with your quotation or booking confirmation. The following general rules apply unless otherwise agreed in writing.
If you cancel more than a specified number of working days before the scheduled service date, we may refund any deposit paid, less any reasonable administration and planning costs already incurred.
If you cancel at shorter notice, a cancellation fee may be charged to cover allocated labour, vehicle, and scheduling costs. The nearer to the service date the cancellation occurs, the higher the cancellation charge is likely to be.
Postponements are treated as cancellations and new bookings, unless we agree otherwise. We will endeavour to accommodate new dates, but availability cannot be guaranteed.
For ongoing storage, you may terminate your storage agreement by giving the notice period stated in your storage contract. Storage fees remain payable until the end of the notice period or until goods are removed, whichever is later, unless we agree in writing to waive part of the notice.
8. Access to Storage and Security
Access arrangements to stored goods will be explained at the time of booking. Access may be by appointment, during specified opening hours, or via controlled access systems depending on the facility.
You must comply with all site rules, security procedures, and health and safety requirements when entering our premises. We may refuse access where we reasonably believe this is necessary for safety, security, or regulatory reasons.
We take reasonable steps to provide a secure environment for stored goods, but we do not guarantee absolute security. You are encouraged to arrange suitable insurance for your goods, whether through your own provider or, where available, through an insurance arrangement offered separately.
9. Goods Not Accepted for Storage or Removal
Certain items must not be stored with us or handed to us for removal or transport. These include:
Explosives, firearms, weapons, ammunition, or similar items.
Flammable, hazardous, or toxic substances including gases, chemicals, paint, fuels, and solvents.
Perishable items, live plants, animals, or any goods that may attract pests or cause contamination.
Illegal items or goods obtained unlawfully.
Cash, jewellery, precious metals, high-value artworks, important documents, or other items of extraordinary value, unless we have specifically agreed in writing to accept them.
We may inspect goods where we have reasonable grounds to suspect a breach of these restrictions or where required by law or regulatory authorities. We may refuse to accept, or may remove and appropriately dispose of, prohibited items at your expense. You will be responsible for any loss, damage, or regulatory action arising from any breach of this clause.
10. Waste and Environmental Regulations
You must not use our services or premises for the disposal of waste, rubbish, or unwanted items except as expressly agreed. Where we agree to remove and dispose of items on your behalf, this will be treated as a separate service and may involve additional charges to cover labour, transport, and disposal fees.
We comply with applicable waste and environmental regulations. We will not collect, store, or dispose of controlled or hazardous waste unless specifically licensed and agreed in writing. You warrant that any items presented as waste for removal are non-hazardous household or office items unless you have notified us otherwise and we have accepted them in writing.
If we incur costs, fines, penalties, or liabilities as a result of your failure to comply with waste or environmental regulations, you agree to indemnify us in respect of those costs, provided they were not caused by our own negligence or misconduct.
11. Liability and Limitations
We will exercise reasonable care and skill when providing services. Our liability for loss of or damage to goods, or for delay, is limited as set out in this clause, unless a higher level of cover is expressly agreed in writing and an additional charge may apply.
We are not liable for:
Loss or damage arising from your failure to pack goods properly, unless we undertook the packing.
Loss or damage to fragile items where they have not been professionally packed for transit or storage.
Pre-existing defects, inherent vice, or natural deterioration of goods.
Loss or damage arising from circumstances beyond our reasonable control, including but not limited to weather, traffic delays, industrial action, acts of government, or acts of third parties.
Indirect or consequential loss, such as loss of profit, loss of business, or loss of opportunity.
Our total liability for any claim or series of related claims arising out of a single event shall not exceed a reasonable per-item and overall limit, as stated in your quotation, contract, or any applicable insurance arrangement, unless we have expressly agreed in writing to a higher limit.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
12. Insurance
You are responsible for ensuring that your goods are adequately insured at all times against loss or damage during removal, transit, and storage. We recommend that you check your own household, business, or contents insurance policies to confirm the extent of any cover they provide for goods while being moved or stored.
Where we offer insurance or protection options, these will be subject to separate terms and conditions, including specific limits, exclusions, and claims procedures. Any insurance arranged through us does not alter or extend our liability under these Terms and Conditions.
13. Complaints and Claims
If you have a concern or complaint about our services, you should notify us as soon as reasonably possible so that we have an opportunity to investigate and, where appropriate, put matters right.
Any apparent loss or damage to goods should be noted on the job sheet or delivery record at the time of completion where feasible. You should follow up in writing within a reasonable time frame specified in your contract or insurance documentation. Failure to report promptly may affect our ability to investigate and may impact any claim.
We will handle complaints fairly and aim to resolve them within a reasonable period. Evidence such as photographs, inventories, and receipts may be requested to support a claim.
14. Termination
We may terminate the Contract or suspend services immediately by giving notice to you if:
You fail to pay any amount due under the Contract on the due date and do not remedy that failure within a reasonable period after being requested to do so.
You materially breach these Terms and Conditions and the breach is not capable of remedy, or if it is capable of remedy, you do not remedy it within a reasonable period after being requested to do so.
We reasonably suspect that the goods or your use of the services involve illegal activities, prohibited items, or breaches of safety, security, or environmental requirements.
Upon termination, all outstanding charges become immediately due and payable. In storage arrangements, you must remove your goods promptly once all sums due have been settled, subject to any lien we may exercise under these Terms and Conditions.
15. Data Protection and Privacy
We collect and process personal information necessary to provide our services, manage bookings, handle payments, maintain security, and comply with legal obligations. We handle such information in accordance with applicable data protection laws.
Your personal details may be used for administration, communication about your bookings, and where permitted, for service-related information. We do not sell your personal data to third parties. We may share data with trusted third parties for payment processing, insurance, or legal and regulatory purposes where necessary.
16. Variation
We may update or amend these Terms and Conditions from time to time. The version in force at the time you make a booking or enter into a storage agreement will apply to that Contract. Any material changes will normally be made available through our usual communication channels.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, except where mandatory local consumer laws provide otherwise.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be interpreted in a way that most closely reflects the original intent or, if that is not possible, treated as deleted. The remaining provisions will continue in full force and effect.
No failure or delay by us in exercising any right or remedy under the Contract shall constitute a waiver of that or any other right or remedy. No waiver shall be effective unless given in writing.
The Contract is between you and us. No other person shall have any rights to enforce any of its terms under applicable third party rights legislation, unless expressly stated otherwise.
